↩️ Refund & Cancellation Policy

We want your travel to be worry-free. Please read our cancellation and refund terms below.

Cancellation timeline

• More than 24 hours before departure: 90% refund (10% service charge).
• 6 to 24 hours before departure: 50% refund.
• Less than 6 hours before departure: no refund.
• No-show (not boarding): no refund.

How refunds are paid

Approved refunds are returned to the same bKash / payment account used for booking, usually within 3–7 working days.

How to cancel

Use “Find My Ticket” with your PNR, or contact our support with your PNR and mobile number. Cancellation is confirmed by SMS.

Trip cancelled by the operator

If a trip is cancelled by the operator, you receive a 100% refund automatically — no service charge.

Non-refundable

Service/convenience charges and any promotional discounts are non-refundable. Partial-seat cancellation may follow the same timeline per seat.

This is a sample policy for the prototype. Final terms are set by the operator.